Logging incoming emails in Samdock
In Samdock you can log important emails and email histories in the activity stream of the respective contact. In this article we will show you how to store incoming emails in Samdock.
For outgoing emails, visit our article on logging outgoing emails.
To log incoming emails in Samdock, you need to forward them to an account-specific forward address.
1. Go to settings and click on "Email Logging".
2. Copy forward email address
You will now find two different email addresses. Copy the email address under "Forward incoming emails to" to your clipboard.
3. Forward incoming e-mails
Now open your favorite email program, select the email you want to login Samdock and forward it emal to the forward email address you just copied. You will now find the logged email in the contact history of the respective contact. Please note that the e-mail recipient must have been created as a contact with his or her address in Samdock beforehand.
⚠ Important: In order to successfully log the e-mail the e-mail address which you forward with must be whitelisted in your Samdock account. Your account email is automatically whitelisted, any additional email addresses must be added manually. Read more about this in the article Whitelisting email addresses.